Cancellation protection
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It is possible to purchase cancellation protection which protects you from expensive cancellation fees if you get ill or get any other serious hindrances.
When is the cancellation protection valid?
The cancellation protection is valid in the following cases: acute illness, accident, etc. that affects you or a relative and, in some cases, a fellow traveller or due to serious damage on permanent residence.
The main rule is that it should be unreasonable to carry out the trip. Examples of such cases are if a doctor recommends you not to travel due to an illness that makes it hard to travel, or if your home is damaged in by a fire close to the departure date, etc.
Just as with insurances, the cancellation protection is associated with both obligations and rights.
Liability and highest reimbursement
Cancellation protection has a liability of 15% but no less than € 30 per person. The highest reimbursement is € 1,500 per person.
Obligations
The cancellation protection should be purchased at the time of booking.
The trip must be canceled immediately after the hindrance has arisen, but no later than 24 hours before the trip would have started and during our regular opening hours. Note that the trip is not officially canceled until you receive confirmation of the cancellation from TripX.
Cancellation protection is not valid in case you delay the cancellation of the trip hoping for yourself or your next of kin to get well. The claim notification and a certificate of hindrance must be sent to us no later than 5 days after the cancellation date. Certificates from a social security office are not valid. Certificates from a social security office might be demanded as a complement to a medical certificate, in order to certify a sick leave together with a medical certificate.
A certificate of hindrance must fulfil the following criteria:
The doctor must dissuade from travel.
– A personal visit to the doctor is necessary.
– Diagnosis (= which illness/what has happened) must be stated.
– Date of first examination/treatment.
– The date of the examination resulting in the doctor’s recommendation not to travel.
– The doctor’s address and phone number as well as the doctor’s printed name by a stamp.
Rights
If all of the above demands are met, the traveller will be reimbursed with the amount paid, minus liability and the premium paid for the cancellation protection. The reimbursement will be made approx. 1-2 weeks after an approved certificate has been sent to us. During certain periods, the time of handling might be longer due to many errands.
The reason for cancellation is also applicable for co-traveller or near relative. You can read more under section 1, definitions below. Cause for cancellation is not valid for friend’s accompanying you on your trip. It must be unreasonable to travel.
Highest reimbursement/person
€ 500
€ 1,000
€ 1,500
Terms and conditions for the cancellation protection
- Definitions
A co-traveller is defined as a person in a group that consists of a maximum of four people who has made a mutual booking with the traveller (on the same invoice)
A close relative is defined as the traveller’s wife, husband, children, grandchildren, parents, grandparents, parent-in-law and a person with whom the traveller shares a home under marital conditions
A travel arrangement is defined as the travel product we sell and/or travel arrangement that has been publicly offered to us with a daily set price. It is not possible to cancel a single part/component of the trip; it is the whole trip that has to be cancelled.
Travel expenses are defined as those payments made for the travel arrangement. However, costs for cancellation protection or insurance are not included. Any additional services such as golf packages, theatre tickets, lift passes, etc., are also not included. - Period of validity for the cancellation protection
The cancellation protection is valid from the time of payment until the time that the travel arrangement has to be started. At the time that the travel arrangement has begun, the cancellation protection is no longer valid. - Who is covered by the cancellation protection
The cancellation protection is only valid for the traveller who has signed for and purchased the cancellation protection. - The extent of the cancellation protection
The cancellation protection can be purchased by a person when buying a travel arrangement that is booked through us or where TripX is the organiser. The highest refund is € 1,500 per person.
The cancellation protection is valid if the person insured has to cancel the travel arrangement before it has started due to the following circumstances:
– The traveller or a co-traveller or one of the traveller’s close relatives suffer from an acute illness and accident or death.
– An unforeseen event causing considerable damage to the traveller’s personal residence. - Reimbursement
The cancellation protection reimburses those travel costs, which is subject to the rules regarding the cancellation protection. However, it does not cover travel expenses reimbursed by the standard regulations that apply to cancellations. - Liability
The liability of the cancellation protection is 15% of the costs that are reimbursable but not less than € 30 per person. - Cancelling a travel arrangement
The trip must be cancelled immediately after a problem occurs and before the start of the travel arrangement.
The cancellation protection is not valid in those cases where you delay the cancellation of the trip in hopes that you or your relative will get well. The damage report and certificate of hindrance must be sent to us in no less than 5 days after the date of cancellation. A medical certificate has to be issued not later than the date when the travel arrangement was supposed to start. Certificates from social service offices are not valid. A certificate from social service offices might be demanded as a compliment to a medical certificate, to confirm a sick leave accompanied by a medical certificate. In connection with the cancellation, a damage report form will be provided by us. - The validity of the cancellation protection
The cancellation protection is not valid for
– Costs where reimbursement can be obtained from another cancellation protection or from another insurance.
– Costs that are due to the traveller deliberately delaying the cancellation of the travel arrangement.
– Illness, accident or injury which at the time of purchasing the cancellation protection is known (diagnosed).
– Cancellation grounds caused by pregnancy, childbirth, alcohol, and other intoxicating substances, sleeping pills, narcotics. - Damage report
When the cause of cancellation occurs, the traveller must immediately cancel the travel arrangement and fill out the damage report provided by us in connection with cancellation as soon as possible.
– All original travel documents.
– A medical certificate must be issued as an original document when the doctor: recommends the person not to travel, gives a diagnosis, specifies a date for the first examination/treatment as well as the date of the examination that causes the doctor to not recommend travel, the address to the doctors practice and a phone number together with the doctor’s printed name by a stamp. The medical certificate must be made by a registered and impartial doctor not later than the date when the travel arrangement should have started. In case of death, a copy of the death certificate or other documents that can prove the death, such as from a minister or a curator. You fill out the damage report HERE
– Receipts for the travel arrangement.
– Police certificates and other documents that can be important when damage to the residence has occurred.
If the traveller does not present his or her claims within five days after cancellation, no refund will be given.
- Payment
The right to a refund occurs when the traveller has fully paid what is obligated, and after that, the decision of a refund will be made. Then, payment to the traveller is due in 14 days. - Applicable law
Swedish law applies to cancellation protection. - Re-examination of a decision
Anyone who is not satisfied with their refund can turn to Allmänna Reklamationsnämnden, Box 174, 101 23 Stockholm. The traveller can also turn to court, primarily the district court.
If you have further questions, please contact us via email at [email protected] or contact us through the contact form that can be found under “Contact us here” at the website. You can fill out your damage report here.